On-Line Appointment Booking
If you would like to book your own appointments using the internet you can. Next time you come into the surgery please ask the reception staff to register you for on-line appointment booking.
The practice staff will then print out a letter with details of your Access Identification Number and Password. When you get home click on this logo
which will take you to the Patient Access website (which is the patient accessible version of the practice appointment system).
Once you are registered you will immediately be able to book and cancel your appointments on-line.
Please follow these guidelines when booking your appointments. You will only be able to make a maximum of two appointments at any one time. You can also cancel your appointments on-line.
The system will ask you to choose the clinician and surgery you wish to book an appointment with. If possible it is better to try and see the same clinician, particularly if you are having a follow-up consultation. You can add a note to the clinician stating why you wish to see them (please bear in mind that the practice staff will have access to see this).
Do not try to book on-line for any of the following, instead please telephone the surgery:
- an afternoon appointment for a blood test. Blood tests should be taken during morning appointments only, unless instructed by medical staff.
- a condition requiring a double appointment e.g. a coil fitting or minor surgery;
- specialist clinics for liquid nitrogen and steroid injections clinics;
- the diabetic clinic and private ophthalmology clinic;
- the physiotherapy and podiatry clinics which are managed by the relevant hospital department staff.
- district nurse and health visitor appointments are arranged directly with the professional (see the practice website for more information).
If you are unsure who to book an appointment with please look at the ‘Who Should I See?’ section which gives advice on what is suitable for the Doctors, Practice Nurses and Health Care Assistant.
If you require an urgent appointment you should telephone the surgery as the reception staff have more flexibility with on-the day appointments than will be visible on-line.
You can log back in at any time to view the appointments you currently have booked.
It is possible to sign into your account from any web-enabled mobile phone via the practice website.