Noticeboard



We are trialling a new system called Medlink, to aid our management of patients who have a chronic disease.

When appropriate, patients will receive a text message with a medical questionnaire attached. On completion, this will be reviewed by a clinician who will decide if follow up is required. The option to request a face to face or telephone appointment is offered as part of the questionnaire.

So far, patients who have engaged with this have been positive but if you have further questions about this please contact us on 01631 710229.

slide 1

Our receptionists are here to help you get to the right service.  Please don't be offended if they ask what the problem is when you call to make an appointment.  The receptionist might suggest other professionals that could help you better such as: opticians, community pharmacist, nurse, physiotherapist.  

What is Care Navigation?

Care Navigation offers individuals choice by providing information to help them move through health and social care services and access the support that is right for them. This will help patients to see the right person, to provide the right care, in the right place, at the right time as efficiently as possible.

Why use Care Navigation?

  • To improve access to health and social care
  • To release doctors time to care for patients with long term conditions or complex needs
  • To improve the service provided by frontline staff in health services

How does it work?

  • If you contact your practice you will speak to a receptionist
  • These receptionists will have been specifically trained to provide Care Navigation locally
  • The receptionists will ask for a brief outline of why you’re contacting them and will be able to offer
    potential choices regarding appropriate services
  • But it's YOUR choice, you can still request to see your GP if you wish
  • You may be provided with a choice in relation to an appropriate member of staff you can see within the practice
  • The choice may also involve an alternative service which can meet your needs e.g. community
    pharmacy, stopping smoking or sexual health
  • This is not clinical advice or triage
  • You do not have to accept the choice provided by the receptionist

(Site updated 16/10/2024)
Order your repeat medicationsCancel your appointmentChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
NHS ScotlandThis site is brought to you by My Surgery Website