ADVICE ON CORONAVIRUS.
With the ongoing outbreak of Coronavirus, we understand many patients will have questions on the symptoms, treatments and what to do if you suspect you may have come into contact with the virus. Please visit the following link for the most up to date advice and information:
We also ask that our patients help us in any way possible to reduce the risk of infection to both staff and fellow patients. The following are some of the simple things that can be done to ensure we are all as safe as possible:
- Please phone or email all repeat prescription requests.
- Please do not come into the surgery if you have any cold or flu symptoms
- Avoid booking any routine medication reviews/routine smears/routine bloods etc until further notice
- If you do need to come into the practice, please use the hand sanitizer available
- If you already have an appointment made, and you develop viral symptoms, please contact the surgery for advice prior to coming in.
- If you have any routine queries call the surgery in the first instance and do not just drop in
- Please use all information tools available i.e. NHS inform website, government travel website etc for all up to date advice
NHS Near Me Video Consultation
The practice is now able to offer video consultations via the NHS Near Me service. If you are directed to use this service click the link below to start.
Patient Photographs As part of our increased effort to use remote consultation skills at the practice, we may ask you to submit a photograph for certain types of problems. This page contains information on how to take high quality photographs and how to submit them.
Taking a good photograph
- FOCUS: allow time for the camera to engage its auto-focus facility. Blurred pictures are the most common problem with photographs we receive.
- FRAMING: take a selection of images – a distance image that includes a known anatomical landmark as well as close-ups. Also include a side-view of any raised or bumpy lesion.
- SCALE: If you are sending a close-up image , it can be useful to include a scaling item in the picture (eg a coin, a ruler or a finger)
- LIGHTING: Ensure a clearly lit photograph by turning on lights or standing near a window. Try to prevent shadows in the photograph. The use of flash usually produces a sharper image, but keep your distance: flash used too near the subject will bleach out the image.
Do’s & Don’ts
1) We will never ask for pictures of intimate areas! If your concern is regarding an intimate area, let reception staff know this. They will be able to arrange a face to face appointment for such assessments.
2) We store your submitted photographs securely as part of your medical record. For more information on how we handle and store your data, please visit our GDPR page.
3) If you are using a smartphone to take your photographs, please remember to delete your pictures after sending them, or ensure your Cloud-storage back up service is disabled. This will prevent your photographs from being seen by anyone else.
Submitting your pictures
Attach your photos to an email and send it to High-UHB.email@example.com
Use the subject line “Photograph” and include your name and DOB in the email.
(Site updated 26/10/2020)