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Connel SurgeryTel: 01631 710 229
Taynuilt SurgeryTel: 01866 822 684
Dalmally SurgeryTel: 01838 200 204
THE NHS IS STILL OPEN!
Consultations are by appointment and can be booked in person over the telephone or on the internet. Not sure who to see? Have a look at our handy guide to find out. To register for on-line appointment booking click on the 'On-Line Appointment' tab above.
Please see the 'opening times' page for the details of hours at all three surgeries.
If you would prefer to see a male or female doctor please let the reception staff know.
Seeing the right person?
You will be asked by the receptionist why you need to see the doctor, they are not being nosey but just trying to ensure you see the correct person. There are many things the practice nurse can help with such as smears, immunisations, travel health, B12 injections, medication reviews, asthma and diabetic checks. There are also other clinicians who you may be able to see instead of a doctor. If you are uncomfortable saying what the problem is, you do not have to but answering helps us to prioritise you needs urgent help and who might be able to wait a bit longer for an appointment. We will always ask for a reason for our urgent "on the day" clinic. Remember, pharmacists can offer advice and recommend medication to help with a number of conditions.
Evening consultations (17:30 to 20:00) with a doctor or nurse are available at Connel Surgery on one evening per week (normally a Tuesday). These appointments are particularly aimed at patients unable to visit the surgery during normal opening hours but can be booked by anyone.
If you require a doctor urgently during working hours (08:00 to 18:00 Monday to Friday) telephone 01631 710 229
You do not always need to come into the surgery to speak with a doctor or nurse. You can request a telephone consultation yourself or your doctor or nurse may suggest this method for follow-up or to discuss the results of tests.
All you need to do is give reception the telephone number where you can be contacted and you will be given an approximate time when you will be called.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our practice nurses can provide information and advice on health promotion, routine immunisations, travel health and the management of chronic conditions such as asthma, diabetes and heart disease and also on minor ailments and wound care.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you use internet booking then you can cancel your appointment on-line.
It can be difficult to know who you should book your appointment with - a doctor, nurse, health care assistant, health visitor or pharmacist? In person or by telephone?
This simple guide is aimed at making the decision easier.
Please note: appointment for a reason marked with a * require a double appointment or cannot be booked on-line.
Basic dressings, re-dressings and follow up dressings
Checking blood pressure
Measuring height, weight, temperature, pulse
Blood tests including INRs
Removing sutures (stitches)
New patient medicals
Colds and sore throats
The Pharmacist will refer you to a doctor or nurse if they feel this is appropriate and necessary.
Dressing assessments / new dressings
Injections including flu jags, B12 and contraception (depo)
COPD and respiratory reviews
Blood pressure (hypertension) reviews
Smear tests (cervical screening)
Weight loss and dietary advice
Smoking cessation advice
Travel vaccinations *
The nurse will refer you to a doctor if they feel this is appropriate and necessary.
By telephone for:
Questions about medication or side effects
To follow up a recent visit to the doctor to report on progress or discuss test results
In person for:
New symptoms that need investigation
Anything not mentioned elsewhere
Examinations which require a form to be filled out e.g. HGV, PSV
Minor surgery *
Liquid nitrogen treatment *
If you think you may need referral to hospital or other secondary care
The practice is involved in training and you may find from time to time that the person you are seeing is consulting with a student doctor or nurse present. The student will be either an under-graduate or post-graduate (i.e. newly qualified).
You may also be asked for your consent to record your consultation either on audio or video tape. As part of the assessment for their final year in general practice fully qualified doctors use videos of consultations for training purposes.
You will always be asked prior to any consultation and you will be at no disadvantage should you decline. You may also withdraw your consent after the consultation if you so wish and the recording will be erased.
Videos are treated with the same level of confidentiality as your medical records
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
For acute illness and emergencies, home visits will always be offered on the same day. If there is no doctor immediately available in the surgery the practice staff on duty will arrange for the next available doctor to call as soon as possible.
You are asked to help us by requesting a home visit before 10:00 and only if there is a medical reason that stops you from coming to the surgery or when it is appropriate for the doctor to manage your condition at home. Due to the large practice area, where possible, we try to arrange home visits that are not immediately urgent to particular areas on regular days.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
On-Line Appointment Booking
If you would like to book your own appointments using the internet you can. Next time you come into the surgery please ask the reception staff to register you for on-line appointment booking.
The practice staff will then print out a letter with details of your Access Identification Number and Password. When you get home click on this logo
which will take you to the Patient Access website (which is the patient accessible version of the practice appointment system).
Once you are registered you will immediately be able to book and cancel your appointments on-line.
Please follow these guidelines when booking your appointments. You will only be able to make a maximum of two appointments at any one time. You can also cancel your appointments on-line.
The system will ask you to choose the clinician and surgery you wish to book an appointment with. If possible it is better to try and see the same clinician, particularly if you are having a follow-up consultation. You can add a note to the clinician stating why you wish to see them (please bear in mind that the practice staff will have access to see this).
Do not try to book on-line for any of the following, instead please telephone the surgery:
If you are unsure who to book an appointment with please look at the ‘Who Should I See?’ section which gives advice on what is suitable for the Doctors, Practice Nurses and Health Care Assistant.
If you require an urgent appointment you should telephone the surgery as the reception staff have more flexibility with on-the day appointments than will be visible on-line.
You can log back in at any time to view the appointments you currently have booked.
It is possible to sign into your account from any web-enabled mobile phone via the practice website.
The practice is now able to offer video consultations via the NHS Near Me service. If you are directed to use this service click the link below to start.
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